Terms and Conditions
The Highland Flower Garden – Terms and Conditions – February 2018
Please read these carefully.
These terms and conditions apply to all interactions with The Highland Flower Garden and, by accessing our website and/or by placing an order, you agree to be bound by the terms and conditions set out below.
- “Conditions” means these terms and conditions
- “Product” means any item sold by us
- “Personal Information” means the details provided by you
- “We/us” means The Highland Flower Garden
- “Website” means the website located at www.thehighlandflowergarden.co.uk
- “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands.
- “You” means a user of our services.
1.1 Certain products may be delivered in bud.
1.2 Some plants or flowers may be harmful or poisonous to humans or animals and should be used for decorative purposes only. None of our products are sold as edible.
1.3 All products are subject to availability. We reserve the right to substitute with an alternative product of similar value without giving you notice. If you have chosen specific flowers, we will do our best to supply these, but may substitute with a product of similar type or colour if necessary. We may source flowers from alternative Scottish or UK growers when appropriate.
1.4 If, for whatever reason, you are unhappy with our product, please contact us as soon as possible to discuss possible replacement or refund.
Prices, orders, payments and cancellations
2.1 All prices that are given in a written quote are valid for 14 days only. If the prices are not accepted within 14 days and the booking fee paid, the prices may be subject to change.
2.2 All prices include VAT unless otherwise stated. All prices include delivery unless otherwise stated. A reasonable fuel fee may be charged for delivery outside the Muir of Ord, Dingwall, Strathpeffer, or Contin areas.
2.3 In order to confirm a booking for supply of flowers for a wedding or event, a booking fee of £50 or 25% of the total amount due, whichever is the greater, is to be made. Paying this booking fee implies you accept our terms and conditions. This booking fee will be taken off the final balance but is not refundable if you cancel your booking for any reason. The final fee for weddings and events is payable in full 2 weeks prior to delivery of any items.
2.4 Invoices will be issued for wedding/event flowers and for subscription flowers. Payments can be made via PayPal. If you wish to pay by an alternative method please contact us to arrange.
2.5 All orders and subscription requests received are subject to acceptance by us, and we reserve the right to reject any order without giving reasons. In this case, we will refund any payment made.
2.6 If you wish to change your order or subscription please do so by emailing firstname.lastname@example.org. We will always do our best to make last-minute changes for you, but for event flowers or for specific colour or flower type changes, this may not be possible.
2.7 If you wish to cancel or pause a subscription service, please email email@example.com before 9am the day before the intended delivery date.
2.8 During any order submission you will be required to supply us with accurate personal details and accurate details of the intended recipient.
3.1 All deliveries are subject to agreement by us.
3.2 Anomalies in your submitted personal details may lead to problems or delays in delivery, so please ensure that you provide full address and postcode, a contact number and the name of the recipient as well as their contact number if possible. Should there be a delay to your delivery we will notify you as soon as possible.
3.3 It is your responsibility to ensure that the person or persons in receipt of flowers are available at the address provided on the agreed delivery date. Where no-one is available we will try to leave with a neighbour or safe place and leave a calling card in the intended recipient’s door.
3.4 Where deliveries are delivered to a third party i.e. offices, hospitals, hotels etc. the signature of any person authorised to accept deliveries on behalf of the organisation shall be deemed as accepted proof of delivery. We cannot be held responsible if that person then fails to deliver to the correct person.
3.5 Whilst we agree to ensure delivery on the agreed delivery date, we cannot guarantee a specific time and, on occasion where circumstances are out of our control and we cannot deliver, we will contact you as soon as possible to re-arrange another deliver date or we will reimburse you in full.
5.1 We reserve the right to supplement and amend the Terms & Conditions from time to time. Should any changes to Terms & Conditions be made we will post these online. It is your responsibility as the customer to view the Terms & Conditions each time you place an order.
5.2 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for fulfilling our obligations under the Terms & Conditions unless otherwise agreed.
5.3 Your purchase will be deemed to have occurred in the UK. These Terms & Conditions shall be governed by and construed in accordance with Scottish Law and the parties agree to submit to the exclusive authority of the Scottish courts.
5.4 We reserve the right to use photographs or videos of all our work on all forms of media including social media. We will not use any photographs or videos prior to the wedding or event.